We have pulled together a Q and A list below please take time to read it through.
Frequently Asked Questions:
I AM ALREADY AN ALL IN INDIVUDUAL MEMBER AT THE PEAK BUT WOULD LIKE TO TAKE ADVANTAGE OF THE SPECIAL STIRLING TRI CLUB RATE OF £24 PER MONTH:
You need to cancel your existing membership and take out a new one. You should advise email@example.com
of your intention to change. Please include your full name, address, contact number and emergency contact details in the email. Please also email Gary (firstname.lastname@example.org
) who will ensure that your new membership is set up correctly. Gary is the manager in charge of the initiative any issues or questions should be directed to Gary for speed and accuracy of a reply.
I AM ALREADY AN ALL IN MEMBER AT THE PEAK AND I AM HAPPY WITH THE AMOUNT THAT I PAY (AS PART OF A GROUP OR AS AN INDIVIDUAL):
You need to email Gary (email@example.com
) to ask for your membership to be updated with the Stirling Tri Club subscription. Please include your full name, address, contact number and emergency contact details in the email.
I WANT TO TAKE OUT A NEW INDIVIDUAL ALL IN MEMBERSHIP AT THE PEAK FOR MYSELF/CHILD:
You need to make an appointment with the membership team at the Peak (01786 273555) to set up your membership. Please tell the membership team that you are part of the Stirling Tri Club when you set it up. You also need to email Gary our initiative manager at The Peak firstname.lastname@example.org
with your details to allow him add the Stirling Tri Club subscription so you get free access to our sessions.
I WANT TO TAKE OUT A GROUP ALL IN MEMBERSHIP AT THE PEAK:
You need to be in a group of four. Only one of you needs to make an appointment with the membership team at the Peak (01786 273555) to set up the membership. Please tell the membership team that you are all part of the Stirling Tri Club when you set it up. You also need to email Gary email@example.com
to let him add the Stirling Tri Club subscription. (Please note other members of a new group do not need to be STC members and ONLY the STC member will gain access to STC sessions).
I DO NOT WANT TO TAKE OUT AN ALL IN MEMBERSHIP AT THE PEAK, I WILL PAY FOR ANY SESSIONS THAT I ATTEND ON A PAY AS YOU GO BASIS:
You still need to register with the Peak to allow you to book sessions and get through the barriers. You should email Gary firstname.lastname@example.org
with a note of your full name, address, contact number and emergency contact details requesting a PAYG membership.
I WANT TO TAKE ADVANTAGE OF THE SPECIAL PROMOTION BY PAYING MY PEAK MEMBERSHIP BY LUMP SUM:
Note (The current offer is for annual adult membership at £288 (was £456). This isn’t so attractive to our adults as our reduced rate of £24pm may offer better value. However, the junior offer of annual membership for £192 (was £252) will be attractive to some. You will need to weigh up if you want to pay upfront, or have the flexibility of monthly payments, it’s your decision) – you can do this too! Just make sure that you email Gary email@example.com
with your details once the membership is set up. He will then add the Stirling Tri Club subscription.
HOW DO I BOOK SESSIONS?:
Once you have set up your membership you will be issued with a PIN. This can be used with your email address to book sessions online. You can also book sessions via the App (which can be downloaded from the Apple or Play stores), in person at the Peak or by phoning 01786 273555. You can also use your fob at the kiosks by the reception desk at the Peak.
WHAT IF WE ARE A FAMILY GROUP?:
Each person must book their own sessions. The easiest way is for everyone to be on the App on their own devices. However, this isn’t always practical, especially with younger children. In this instance the simplest method would be for the adult to book the child’s session online using the child’s PIN. Alternatively, if the adult has multiple email addresses, separate Apps can be held on their devices.
I AM A MEMBER AT THE UNIVERSITY:
Unfortunately, this deal is with Active Stirling and not the University. If you wish to continue to train at the University that is fine – you still have the option of joining the Peak or attending Tri Club sessions on a Pay As You Go basis. Either way, you still need to do something, which is register with one of the above options or you will not be able to gain access to any STC chargeable sessions.
I ONLY SWIM AT THE UNIVERSITY:
All Stirling Tri Club sessions will be bookable via the Peak system including swimming at the University, turbos at Cambusbarron or running at Stirling High. All sessions are included in the monthly subscription or can be booked on a Pay As You Go basis. You MUST register with one of the above options to gain access to STC swim sessions at the Uni.
WHY DO I NEED A FOB?:
You need a fob to get through the barriers at the Peak. Once you have booked a session the fob will open the barrier for you automatically – no need to queue at Reception. BOOM! Be smug!!
I DON’T HAVE A FOB, HOW DO I GET ONE?:
If you have set up your membership, you just need to ask for your fob at reception the next time that you are in the Peak. Lost or replacement fobs cost £1 and available at the reception desk at The Peak.
CAN I ATTEND OTHER CLASSES?:
If you take out an All IN membership at the Peak you will be able to access any of the 200 weekly classes offered by Active Stirling. You will also be able to use the gym, climbing wall, swimming pool, sports hall and skating rink as part of your membership.
I AM NOT SURE IF I HAVE SET UP MY MEMBERSHIP PROPERLY!:
You can contact Elspeth via Facebook Messenger or by email (firstname.lastname@example.org
) who can check if you are on the list or not!!